Refund Policy
Last updated: August 7, 2026
At Chandel's Gallery, every piece of artwork is created with care, and we want you to be completely satisfied with your purchase. Please read our refund and return policy carefully before placing an order.
1. Nature of Products
Please note that most of our artworks are original, handmade, or limited-edition pieces. Due to the unique nature of these products, our return and refund policy is more limited than standard retail items.
2. Cancellations
- Orders can be cancelled within [Insert, e.g. 12 hours] of placing the order, provided the artwork has not yet been packed or shipped.
- Once an order has been shipped, it cannot be cancelled.
- To request a cancellation, please contact us immediately at chandelanil7@gmail.com with your order number.
3. Returns
We accept returns only under the following circumstances:
- The artwork arrives damaged or defective
- You received the wrong item
- The item significantly differs from its description on our website
We do not accept returns for:
- Change of mind after purchase
- Minor variations in color/texture due to screen display differences (as each painting is handmade, slight variations from photos are natural and not considered a defect)
- Artwork that has been altered, reframed, or damaged after delivery
4. Return Window
If your artwork is eligible for return due to damage or a wrong item, please contact us within [Insert, e.g. 48 hours] of delivery with:
- Your order number
- Clear photos/video of the damaged item and its packaging
Requests made after this window may not be eligible for a return or refund.
5. Refund Process
- Once your return request is approved, we will arrange for the artwork to be picked up or ask you to ship it back to us (packaging instructions will be provided).
- After we receive and inspect the returned item, we will notify you of the approval status.
- Approved refunds will be processed to your original payment method within [Insert, e.g. 7–10 business days].
- Shipping charges (if any) are non-refundable, except in cases where the damage or error was on our part.
6. International Orders
- For international orders, please note that return shipping costs, customs duties, and taxes already paid are non-refundable.
- Due to the cost and complexity of international returns, we may offer a partial refund or replacement instead of requiring the item to be shipped back, depending on the case.
7. Exchanges
We currently do not offer direct exchanges. If you'd like a different artwork, please initiate a return (if eligible) and place a new order separately.
8. Non-Refundable Items
- Custom or commissioned artworks made specifically to your request are non-refundable, unless damaged in transit.
- Gift cards, if offered, are non-refundable.
9. Late or Missing Refunds
If you haven't received a refund within the expected timeframe:
- Check your bank account or card statement again
- Contact your bank or payment provider, as processing times can vary
- If you've done this and still have not received your refund, please contact us at chandelanil7@gmail.com
10. Contact Us
For any questions about cancellations, returns, or refunds, please reach out to us at:
Chandel's Gallery Email: chandelanil7@gmail.com Website: anilchandel.com